Frequently Asked Questions
Shipping & Returns
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Yes, we ship all over the world! Shipping costs will be added at checkout.
Please check our Shipping Policy page for further info.
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All sales are final. Due to hygiene reasons and the custom, handmade nature of our products, we do not accept returns, exchanges, or refunds. As compensation, we offer a 30% discount coupon based on the item's price for future purchases.
If you receive a defective item, please contact us at service@melyn.store.
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US Shipping: 7-12 working days
UK Shipping: 6-8 working days
European Shipping: 6-10 working days
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We use all major carriers, and local courier partners. Use the shipping estimator in the cart to check your shipping rates.
Products & Styling
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Yes, Melyn Jewelry is produced ethically. Each piece is crafted with careful attention to ethical working conditions, ensuring fair labor practices and respect for artisans. We are committed to sustainable production, minimizing environmental impact, and prioritizing the welfare of our craftsmen.
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If this is your first time ordering, we strongly recommend measuring your size to ensure you select the closest match. Please check our Size Guide page for further info.
This way you will ensure that the fitting is perfect.
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Check out our Care Guide!
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We work really hard to make sure all our products meet the highest quality standards.
If you receive a defective item please contact with service@melyn.store and explain your situation. Make sure to upload photos of the defects and write your order number.
Orders & Payment
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We accept Visa, Mastercard, Amex, Shop Pay, Apple Pay, Google Pay, Paypal and some other local payment systems.
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When you place an order our system always sends a confirmation email.
Make sure to check your spam/promotions inbox.
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Don't panic :)
We can help! Send us an email at service@melyn.store.
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We are totally committed to protecting your privacy. We will not disclose information about our customers or visitors to third parties except where it is part of providing a service to you - e.g. arranging for a product to be sent to you, carrying out credit and other security checks and for the purposes of customer research and profiling or where we have your express permission to do so.
For more information, please read our Privacy Policy in full.